Help Center

Please allow up to 24 hours for us to process your order before it goes into production.

If you’d like an update, call Customer Service at 1-888-754-8459 and our team will be happy to check the status.

Before submitting, please review your order details carefully.

We stand behind our products and service. Because custom items (custom sizes or custom prints) are made just for you, they aren’t eligible for returns or exchanges. Please double-check your measurements before ordering.

For standard screens, only new, unused material can be returned. If you’re not satisfied with a product purchased from Fence1 within the last 30 days, you may send it back in its original packaging and in new, saleable condition (the same condition in which it arrived).

Returns must be shipped within 30 days of receipt. Eligible returns incur a 20% restocking fee, and return shipping is the customer’s responsibility.

Standard orders (no custom sizing): usually ship within 24-48 hours of purchase.

Custom-sized & Custom Print orders: please allow up to 5-7 business days for fabrication.

Transit time: shipping to your location is in addition to the production time above.

Need it faster? Please reach out to our customer service team for expedited options and pricing; we’ll do our best to meet your goal!

Most small-parcel orders ship with FedEx. Larger, full-truckload shipments go out with trusted common carriers. We don’t require a signature at delivery, and we’re unable to ship to P.O. Boxes due to package size.

Every order includes end-to-end tracking from our warehouse to your address. If a carrier provides delivery confirmation, or if a shipment is delayed by the carrier (including weather or other force-majeure events), we’re not able to issue refunds or free replacements. We’re also not responsible for orders lost due to failed delivery.

If you need special delivery arrangements, just let us know as we’re always happy to help!

Our experienced fabrication team is careful to make every screen the size you specify. That said, finished dimensions may vary by ±0.50 inches. This small tolerance is normal and can result from temperature changes that cause materials to expand or shrink.

For added stability, screens taller than 7'8" include a center-binding strip to help prevent bowing.

Fence1 manufactures customer orders in-house using state-of-the-art printing and fabrication equipment. This lets us deliver fast turnaround and tight quality control from coast to coast. Most custom orders ship in within 5-7 business days, depending on size and finishing requests.